At QueueForm, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, product, and services (collectively, the “Service”).

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you sign up, submit a form, or interact with QueueForm, we may collect:

• Full name

• Email address

• Company name

• Job title

• Phone number (if provided)

• Any custom fields added to forms on our platform

  
  

b. Usage & Device Data

We automatically collect information about how you use our services, including:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

• Referring website

  
  

c. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your experience, remember preferences, and analyze usage trends.

2. How We Use Your Information

We use your data to:

• Provide and improve QueueForm's services

• Personalize your user experience

• Monitor usage and analyze trends

• Communicate important updates and marketing messages (you may opt out anytime)

• Prevent fraud and ensure platform security

3. Third-Party Services

To deliver a better experience and understand usage, we integrate with trusted third-party tools:

a. Analytics

• Google Analytics: Used to monitor traffic and user behavior

• Mixpanel: Tracks events and user interactions to improve product features and UX

b. Communication & Support

• Postmark / SendGrid / Amazon SES: For transactional email delivery

• Calendly and Cal.com: For scheduling demo calls

• Slack : To notify our team of key platform events

• Segment : For streamlined data routing between analytics and tools

These tools may collect information in accordance with their own privacy policies.

4. Sharing of Information

We do not sell or rent your personal data to third parties. Your data may be shared with:

• Trusted service providers under strict confidentiality

• Authorities if required by law, regulation, or legal process

5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

6. Your Rights and Choices
You may:

• Access or update your information

• Request deletion of your account or data

• Opt-out of marketing communications

• Control cookie preferences via your browser.

7. Data Security

We implement technical and organizational safeguards to protect your data from unauthorized access, misuse, or disclosure. Despite our best efforts, no system is 100% secure.

8. Children's Privacy
QueueForm is not intended for individuals under the age of 13. We do not knowingly collect data from children.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at: hello@queueform.com